Question 1

What is OCONCEPT Managed Growth (Done For You)?

Accepted Answer

Managed Growth is Oconcept's done-for-you client acquisition service. It is €500 per month with a minimum six-month sign-up. Oconcept manages the connected system across strategy, ads, CRM, email automation, content, conversion pages, SEO, analytics, AI, reporting and ongoing optimisation within the agreed scope.

Question 2

What is OCONCEPT Guided Build (Done With You)?

Accepted Answer

Guided Build is Oconcept's done-with-you programme. It is €300 per month with a minimum six-month sign-up. Oconcept builds the strategy, systems and implementation framework with you, then guides execution, review and optimisation so your team can operate the system.

Question 3

What is the difference between Done For You and Done With You?

Accepted Answer

Managed Growth places more day-to-day execution and optimisation with Oconcept. Guided Build keeps you more involved in implementation while Oconcept provides the architecture, setup, management support, review and direction. Both are six-month engagements.

Question 4

Do both core packages include a custom onboarding portal?

Accepted Answer

Yes. Managed Growth and Guided Build both include a custom onboarding portal within the agreed package scope, together with six months of support and maintenance.

Question 5

Is ad spend included in the monthly package fee?

Accepted Answer

No. Advertising spend is separate from Oconcept's service fee and is paid directly by the client to the advertising platform. Oconcept manages campaign strategy, setup and optimisation within the agreed scope.

Question 6

Do you guarantee a number of leads, clients or revenue?

Accepted Answer

No. Oconcept guarantees delivery of the agreed work and data-led optimisation, not a fixed commercial outcome. Results also depend on the offer, market, competition, budget, fulfilment, sales process and lead response time.

Question 7

Can I buy a standalone service without joining a six-month programme?

Accepted Answer

Yes. Standalone services are one-time deliverables and do not require a six-month commitment.

Question 8

What standalone services does Oconcept currently offer?

Accepted Answer

Current public offers include a One Page Website or Landing Page at €300, Landing Page Conversion Fix at €200–€300, Client Onboarding Portal at €399, Meta Ads Reset at €300, Client Acquisition Audit at €299, Booking Funnel Install at €399, Offer and Messaging Intensive at €199, Tracking and Events Setup at €199, Business Stationery Design Package at €250, and custom website builds priced to scope.

Question 9

How long do standalone services take?

Accepted Answer

Delivery depends on the service. Current public delivery windows range from 24 hours for the Client Acquisition Audit to around seven days for services such as the Client Onboarding Portal. Custom websites and bespoke technical work are scoped separately.

Question 10

What is included in the standalone Client Onboarding Portal?

Accepted Answer

The current standalone portal scope includes a single onboarding link for signing, payment, terms acceptance and asset submission, with files routed into the agreed workflow. It includes six months of hosting and maintenance; continued hosting or maintenance after that period is agreed separately.

Question 11

Do I need to pay separately for domains, hosting or software?

Accepted Answer

Usually yes unless a service scope explicitly says otherwise. Domain registration, hosting, advertising spend, creator fees and third-party software subscriptions are separate costs unless included in the written scope.

Question 12

Who can purchase Oconcept add-ons?

Accepted Answer

Add-ons are available to active Oconcept clients because they extend an existing campaign, content system or acquisition setup.

Question 13

Are creator fees included in UGC management?

Accepted Answer

Human creator fees are separate and paid by the client unless a written proposal states otherwise.

Question 14

Are AI platform subscriptions included in AI UGC production?

Accepted Answer

No. Where an external AI platform subscription is required, that subscription is paid by the client unless specifically included in the written scope.

Question 15

How many revision rounds are included with creative work?

Accepted Answer

Unless the specific service states otherwise, Oconcept's general delivery terms include two revision rounds per deliverable. Some add-on offers may state a different included revision count on the live service page.

Question 16

What is the Client Acquisition Repair Sprint?

Accepted Answer

It is a seven-day implementation sprint that identifies and repairs high-impact problems across the website, forms, booking, CRM, follow-up, tracking, SEO or paid-acquisition journey. It is for defined repair work rather than a six-month programme.

Question 17

How much does the Repair Sprint cost?

Accepted Answer

Pricing starts from €300. The final price depends on the systems involved and the agreed repair scope.

Question 18

What are the Repair Sprint payment terms?

Accepted Answer

The current public structure is 50% to begin and 50% on completion. There is no automatic monthly retainer attached to the sprint.

Question 19

Can the Repair Sprint include a complete website rebuild?

Accepted Answer

A large website rebuild, complete rebrand or substantial custom-software platform is normally outside a seven-day Repair Sprint and would be scoped separately.

Question 20

What does Oconcept deliver white label?

Accepted Answer

White-label work can include websites, landing pages, technical SEO implementation, APIs, OAuth and cloud configuration, CRM, automation, booking systems, payments, tracking and bespoke technical systems depending on scope.

Question 21

Does my agency keep the client relationship?

Accepted Answer

Yes. The agency retains strategy, commercial ownership and the day-to-day client relationship unless another arrangement is explicitly agreed.

Question 22

Will Oconcept speak directly to my client?

Accepted Answer

Only if you want that. Oconcept can remain completely behind the scenes or join selected technical conversations under the agency's direction.

Question 23

Can Oconcept work under an NDA?

Accepted Answer

Yes. NDA support is available. Confidentiality, communication boundaries, repositories, access and handover expectations can be agreed before work begins.

Question 24

How is white-label work priced?

Accepted Answer

White-label delivery can be priced as a defined project, capacity block or ongoing delivery arrangement. Pricing depends on scope, complexity, deadline and the systems involved.

Question 25

What do I need to provide before work starts?

Accepted Answer

You need to provide accurate business information, required account access, project assets, approvals and third-party information reasonably needed to deliver the agreed scope.

Question 26

What happens if I am late providing access or assets?

Accepted Answer

Client-side delays extend the delivery timeline proportionally. A fixed delivery date depends on required information, access and approvals arriving on time.

Question 27

How quickly do approvals need to be given?

Accepted Answer

For work running to a fixed schedule, current delivery terms ask for approvals within 48 hours. Delayed approvals may move the delivery date.

Question 28

How many revision rounds are included?

Accepted Answer

Unless a proposal or service page states otherwise, two revision rounds are included per deliverable. Additional revisions or changes outside scope may be billed separately.

Question 29

What does support and maintenance cover?

Accepted Answer

Support and maintenance apply to the agreed Oconcept-built deliverables and the scope stated for that service. New features, expanded scope, third-party subscription charges and work caused by external platform changes may require separate approval or pricing.

Question 30

How often is reporting provided?

Accepted Answer

For retained programmes, reporting is monthly. Weekly updates are a shorter performance snapshot rather than a full monthly report.

Question 31

How long is the minimum commitment for Managed Growth and Guided Build?

Accepted Answer

Both core programmes have a minimum six-month commitment. A 30-day cancellation notice does not shorten that initial minimum term unless Oconcept agrees otherwise in writing.

Question 32

When are monthly management fees due?

Accepted Answer

Ongoing management fees are payable monthly in advance unless the signed proposal or service agreement says otherwise.

Question 33

When are invoices due?

Accepted Answer

Payment is due within seven days of invoice unless another payment schedule has been agreed in writing.

Question 34

Are deposits and setup fees refundable?

Accepted Answer

Setup fees and deposits are non-refundable once work has commenced. No refund is provided for services already delivered or work already completed.

Question 35

Can I cancel a retained service?

Accepted Answer

After any applicable minimum term has been satisfied, monthly management services may be cancelled with 30 days' written notice unless the signed agreement states a different notice period.

Question 36

What happens if payment is late?

Accepted Answer

Late payment may result in suspension of services and may incur interest in accordance with Oconcept's Terms of Service.

Question 37

Are prices inclusive of VAT?

Accepted Answer

Published and quoted fees are exclusive of VAT where VAT is applicable unless specifically stated otherwise.

Question 38

Do I own the custom work created for my business?

Accepted Answer

Upon full payment, the client owns custom deliverables created specifically for the business. Oconcept retains ownership of its proprietary frameworks, templates, methodologies and processes.

Question 39

Who owns my domain, hosting and advertising accounts?

Accepted Answer

Where practical, client-owned business assets should remain in accounts controlled by the client or agency. The exact account and access structure is agreed for the project.

Question 40

How does Oconcept handle confidential information?

Accepted Answer

Oconcept's Terms require both parties to keep proprietary and sensitive business information confidential. This includes business strategy, financial information, customer data and trade secrets, subject to the agreed service and applicable law.

Question 41

What happens at handover?

Accepted Answer

Handover depends on the service but can include access, custom deliverables, relevant documentation and agreed account or repository information. The written scope controls exactly what is included.

Services, pricing, delivery and terms

Managed Growth & Guided Build

Standalone services

Add-ons

Client Acquisition Repair Sprint

White Label Technical Delivery

Delivery, revisions & support

Payments, cancellations & refunds

Ownership, access & confidentiality

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